Our World-Class Service Center
Each Pennant affiliate is supported by a world-class Service Center, providing expertise in finance, HR, legal, IT, and more. This allows local leaders to focus on delivering life-changing service grounded in our CAPLICO values.
What Makes Us Different
Traditional Corporate Structure
Control
Bureaucracy
Disconnect
vs.
The Pennant Approach
Empowerment
Partnership
Agility
Our Operating Model
Locally Led
Our individual agencies and communities are led by local teams who know their people best. They make decisions closest to the point of care and carry the heart of our mission forward every day.
Our individual agencies and communities are led by local teams who know their people best. They make decisions closest to the point of care and carry the heart of our mission forward every day.
Peer Supported
Local leaders are supported by a network of peers in clusters. In this model, no one leads alone. Shared accountability, collaboration, and peer insight drive stronger outcomes.
Local leaders are supported by a network of peers in clusters. In this model, no one leads alone. Shared accountability, collaboration, and peer insight drive stronger outcomes.
Expert Backed
Behind every affiliate is a foundation of expert support. The Service Center provides clinical resources, compliance guidance, technology, finance, and more—empowering local teams with the tools they need to deliver life-changing service.
Behind every affiliate is a foundation of expert support. The Pennant Service Center provides clinical resources, compliance guidance, technology, finance, and more, empowering local teams with the tools they need to deliver life-changing service.
Our Areas of Expertise
Finance & Accounting
HR & Benefits
Quality & Compliance
Information Technology
Legal
Leadership Development
Strategy & Marketing
Pennant's Guiding Principles
Pennant is a group of deeply committed individuals who cling firmly to our core values, CAPLICO. These values: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration and Ownership, influence our interactions, drive our decisions and are the foundation for a culture of life-changing service that permeates our organization.
Building Leaders at Pennant
At Pennant, we believe in empowering people to grow into leaders. Our Resource to Owner (R2O) program gives Service Center team members the opportunity to develop the skills, mindset, and experience needed to take on greater leadership and ownership roles within our organization.
Graduates of the R2O program develop expertise in areas such as:
Leadership and Accountability
Strategic Thinking
Creative Problem-Solving Under Pressure
Effective Collaboration Across Teams
Excellence-Driven Mindset and Standards
Career Growth and Advancement Opportunities
Service Center Locations
Pennant’s Service Center teams work across four core hubs, with remote teammates nationwide.
Boise, ID
Salt Lake City, UT
Hartford, CT
Nashville, TN
Ready to Join Our Team?
Join a team that supports healthcare providers across the country while growing your own expertise.
Frequently Asked Questions
What is the Pennant Service Center?
The Service Center is a team of professionals who provide operational support to Pennant’s locally led home health, hospice, home care, and senior living affiliates. We offer services like HR, finance, legal, IT, and more so local leaders can stay focused on care.
Who does the Service Center support?
We support all Pennant-affiliated agencies and communities across the United States. Our goal is to empower local leaders by giving them access to expert tools and resources.
What kind of careers are available at the Service Center?
Roles vary widely from finance and accounting to IT, HR, marketing, legal, and more. We look for professionals who want to make a meaningful impact behind the scenes of life-changing care.
How does the Service Center differ from a corporate office?
Unlike a traditional corporate headquarters, Pennant’s Service Center exists to serve, not control, local operations. Our structure gives real decision-making power to leaders in the field, while we provide the support they need to succeed.